You’ve played your favorite game, won some money, and now you just want to enjoy your winnings. Almost three days have passed, and you still haven’t received your money. You log in, check the status and see it’s still pending. A few drops of cold sweat have now appeared on your forehead. Is this online casino not paying out? Is your money lost?
To be clear: many casinos will always pay out—just look at the suggested legit casinos below for a few great examples.
Nevertheless, you may sometimes find yourself in a situation where you can’t get your money. This is especially true if you’re playing at a less-reputable venue. Here’s what to do if a casino doesn’t pay out.
#1 Read the Terms and Conditions
If you’ve ever read at least one of our online casino reviews, you’ve probably figured out how essential it is to read the fine print. Still, many players skip this part, which causes problems once they go for the withdrawal.
Let’s be frank; reading the terms is always tedious. But, at the same time, understanding the T&C is essential if you want to steer clear of bad wagering requirements and withdrawal conditions. So, if you skipped reading the T&C, we advise you to do that ASAP.
On the other hand, those who read it should double-check every relevant clause. See if you missed or misremembered a thing or two. Make sure you read both the General, Withdrawal, and Bonus (if you accepted bonuses) sections.
#2 Contact the Casino’s Support
So, what if it turns out you abided by the T&C? The first (and probably easiest) thing to do about an online casino not paying out is to contact its live chat support. Almost all casinos have a 24/7 chat option so that you can get in touch with them quickly.
Live chat can be useful for obtaining information. However, bear in mind that emails are usually the better way to go when complaining about casinos not paying out. So, if you don’t like the answer you got through live chat, or the agents failed to find a solution to your problem, you should contact the casino through their official email.
#3 Contact the Regulator
What to do if a casino doesn’t pay out despite contacting them through all official channels? Contact their regulator.
Every legit casino has licensing information at the bottom of their websites. From there, you should be able to access the regulator’s website. For example, Maneki Casino has a link to its MGA license credentials on the left side at the bottom of most pages.
Alternatively, you can look for a licensor online and visit the official site directly from your browser. You can file a complaint easily.
Also, we advise you to keep all emails you’ve exchanged with the casino staff. This can be used as valuable evidence against the casino and help you win the case.
The Expected Outcome to an Online Casino Not Paying Out
If the casino you’ve chosen has adequate regulation (i.e., is monitored by a licensing body like the MGA), you can hope for a positive result. Presumably, if the casino has violated your rights, you can expect your money to be returned to your bank account.
Patience is the key, and establishing proper communication with the regulator will go a long way. Perseverance will pay out in the end, and you will get your money one way or another.
So, what to do about an online casino not paying out? Remain calm and follow the steps from above, and you’ll get your money back eventually.
Of course, you can avoid this problem altogether by playing at reputable casinos. Though problems can arise there, too, the odds of these casinos maliciously withholding your money are next to nothing.